CCR CSR works closely with clients to develop comprehensive customized training programs that tackle common challenges found in today’s factories, such as difficulty managing and motivating young workers, child labor, distracted migrant workers separated from their children, high turnover rates etc. We believe that a happy workforce is a motivated one, and a motivated workforce adds value to your company. Our rigid step-by-step process – which involves a detailed pre and post training development assessment phase – improves production, lowers staff turnover and increases employee morale. Our customized training service involves the following steps:
1. Setting up and planning the trainings
We carry out a baseline assessment and review existing training programs. The baseline assessment includes a worker survey to identify challenges faced by workers and potential gaps that require attention in trainings (for example, determining whether young workers feel marginalized in the workplace and whether this impacts their commitment to the job). Meanwhile, the review of existing training program(s) identifies gaps in company’s child labor policies, and/or issues related to the management of juvenile and migrant parent workers. This review process also helps to identify the needs of the various target groups.
2. Tailored training programs
Based on the results of surveys and review process, CCR CSR develops a training program tailored specifically to the factory’s needs. These trainings are either carried out by CCR CSR staff, by expert trainers accredited by CCR CSR or by factory trainers who successfully completed our Training of Trainers (ToT) program. As an example, our ToT program could involve the training of HR staff in the use of our Young Worker Training modules.
3. Impact Assessment and Evaluation
Measuring and evaluating the impact of these trainings on staff and managers is important for both clients to see the results of the trainings and for CCR CSR to guarantee continuous quality of the trainings. Our impact assessment tools measure the following:
- Feedback: Participants fill-out pre- and post-training feedback questionnaires that measure the extent of participants’ appreciation towards the trainings
- Increase in knowledge: A pre- and post-training questionnaire evaluates whether participants’ knowledge increased
- Change of behavior: A series of pre- and post-training interviews ascertain whether and how participants implement the training in their daily work
- Impact: A worker survey evaluates whether or not the training had the desired impact on workers (e.g. reduced conflict, increased work satisfaction rate and retention, reduced absenteeism etc.)